FAQs

A serviced apartment is a type of accommodation that can be booked on a night by night basis, features kitchen facilities and a maid service. Rates generally reduce as the length of stay increases.

Yes, We operate a minimum of two nights stay for all properties

Reservations are billed at the point of booking and must be paid in full.

Whether you receive a refund is dependent on if you cancel your booking in accordance with the apartment’s cancellation policy.

A typical serviced apartment offers 30% more space than a hotel room, with separate areas for eating, sleeping and working.

For stays of seven nights or more, the average serviced apartment is 15% cheaper than equivalent hotel accommodation, increasing to 25% after 30 nights, and 30% after 90 nights.

Contrary to hotels, the vast majority of serviced apartments have free Wi-Fi. The use of a Kitchen.

All serviced apartments have a fully equipped kitchen or kitchenette. A full kitchen will include an oven and a hob, whilst a kitchenette contains a microwave oven and a fixed hob or portable hot plate (unless otherwise stated). As a minimum, a kitchen or kitchenette must include:

  • A cooking appliance such as an oven, microwave, fixed hob or portable hot plate
  • A fridge
  • Glassware
  • Crockery
  • Cutlery
  • Cooking utensils
  • Pots and pans 
  • Washing up facilities

Check-in varies from property to property:

  • Meet and greet: a pre-arranged check-in will be agreed with you and a property representative.
  • Self-check-in: you’ll be given access to secure codes for access to the main building and key safe.
  • Off-site check-in and key collection: keys will need to be collected from a location different to that of your apartment.

The standard check-in time is from 15.00, although this is not always the case. Full details of your check-in process are provided by our Account Management team at the confirmation stage.

Please make this request in the special request box during the booking process.

An early check-in is sometimes possible, but needs to be requested in advance. In some cases, you may be required to pay for an additional fee. Properties that have a reception or concierge facility may hold luggage on your behalf while you wait to access your apartment.

Please refer to the confirmation document that was sent to you via email when you made your reservation. On your confirmation, you’ll find the following contact numbers:

Emergency Telephone Number: 01685 848122

Some properties allow pets; however, every property has their own set policy. If you wish to bring your pet with you, please make this clear during the enquiry stage, and we’ll find an apartment that allows for this.

Please note, an additional cleaning charge may be incurred by staying with a pet.

Keys should safely be returned to either reception or the key-safe provided in your property.

The maximum occupancy of each apartment type varies. Typically, the below rules apply:

  • Studio apartment – two people
  • One bedroom apartment – two – Four people
  • Two bedroom apartment – four – Six people
  • Three bedroom apartment – six – Eight people

The general rule is that an apartment can accommodate as many people as it can sleep. When making your enquiry, please inform us of the number of guests you need to accommodate, along with any other preferences, and we’ll do our best to source the right properties.

Some apartments have cots or sofa beds available to help sleep more guests. If this is required, please let our Account Management team know upon enquiry.

No. All serviced apartments are non-smoking, This is Law. This includes all apartments within any given development, and any internal communal areas. Smoking may be permitted in external areas, such as balconies, roof terraces and communal courtyards or gardens, but you should check the restrictions first. Cleaning fees will be charged if a guest is smoking within any apartment/ house.

When making a payment, you have two main options:

  • Bank transfer – we accept payment in GBP.
  • Card Payment – we accept payment in GBP, via our online payment system, supplied by Stripe. This system accepts payment from American Express, MasterCard, Visa, JCB, Maestro and Electron.
  • Utility bills, which may include: council tax, water, heating, electricity, gas,
  • Smart TV access
  • Fast Internet access
  • Maid service

Other services are subject to an additional charge:

  • A more frequent maid service
  • Extra beds for additional guests
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